Accessibility is not ready
Open System Settings, grant Accessibility access to MasterSpaces, relaunch the app, then use Refresh Status in onboarding or the menu bar.
Support
Get unstuck without spelunking through settings.
For the release candidate, use the distribution channel that provided MasterSpaces or email support@masterspaces.app. Include your macOS version, display setup, and what you were trying to snap or restore.
First checks
Most setup issues come from permissions or display changes.
The menu bar item is open but no utility window appears
Use the menu commands for Settings, Workspace Library, Display Topology, or Tips & Quick Start. Each utility window is guarded as a singleton and should focus instead of duplicating.
Snapping feels wrong after moving monitors
Open Display Topology to confirm the app sees the current arrangement. For hands-on QA, capture the monitor arrangement and try side-by-side, stacked, and mixed-resolution layouts.
Helpful details to send
- macOS version and Mac model.
- Number of displays, their arrangement, and which display held the pointer.
- Whether Stage Manager was enabled.
- The snap preset or saved layout you expected.
- A screenshot of Display Topology if multi-monitor behavior is involved.
Response expectation
Release-candidate support is best-effort while notarization and clean-machine QA are being completed. Critical launch, permission, or crash reports take priority over feature requests.